• Jaey offers the most stylish, classy workwear styles in sizes XXS-6XL, mindfully handcrafted keeping today's busy women like you in mind.
  • You can also get your favourite outfit tailor-made in SizeYOU, using a super cool tech called our Virtual Tailor that captures 70+ of your measurements through just 2 photos, to give you the best fit!
  • We personalize every piece of clothing FOR YOU with a quick 1-min styling profile that's all about your body type, preferred fit & any other preferences.
  • Our handpicked fabrics are extremely premium, breathable, and comfortable, so you can spend your entire day at work carefree.
  • So it's time you go ahead and ask yourself, why not Jaey?
  • When you shop with Jaey, every piece of clothing is put into production only after the order is placed, and that way:
    • We manage to minimize the wastage that comes with owning huge amounts of stock in advance
    • We are able to provide high levels of customization with respect to the length, sleeves, etc., according to your comfort levels
    • We pay fair wages to the people who make your clothes, unlike a fast-fashion bulk production model, where fair wages to laborers are questionable
  • With our agile processes, we're slowly trying to reduce the evils that come with fast fashion!
  • When you shop with Jaey, your entire shopping journey is personalized FOR YOU.
  • From extensive customization options to using your measurements for SizeYOU, it's an experience that will change the way you think about shopping online.
  • We know it's difficult to go to the boutique or try out clothes in offline shops for today's hustling, so we thought of bringing it all to your phone!
  • We won't say more, try it out yourself?
  • At present - yes. We want to change the way women dress to work in India, and feel confident in their own skin no matter their size or shape, with our fashionably comfortable outfits!
  • At present, no. But it is on our cards, so stay tuned :D
  • We're a size inclusive brand offer a wide range of sizes from XXS to 6XL, or you can get SizeYOU that's tailor-made for you.
  • The best part? Whether Standard or SizeYOU, all of these outfits are personalized for you with a quick 1-min style profile that asks about your body type, preferred fit and any other preferences, so every outfit is made keeping maximum comfort in mind for you!
  • We believe that it is unfair to force fit all women in standard size boxes - so we introduced SizeYOU - your body, your size!
  • SizeYOU is tailor-made for you, using your accurate measurements captured with just 2 photos through our super cool technology!
  • We promise you the best fit in SizeYOU, that you can get sitting right at your home
  • Shopping from Jaey involves 3 easy steps:
    • Customize your favorite outfit as per your style & add to cart
    • Create a quick 1-min style profile (only for your 1st order, then we'll save it in your profile)
    • Go ahead and place your order
    • In case you opt for SizeYOU, you just need to complete one additional step that just takes 2 mins!
      • Capture 70+ of your accurate measurements using just 2 photos with our Virtual Tailor.
  • That's it! Your personalized outfit will be at your doorstep in 7-10 days! P.S. Step 2 and 4 need to be done only once, and all future orders are just 2 steps away! :D
  • Yes, we make outfits for each and every body shape and size, and your size is personal to you.
  • Every piece is tailor-made and put into processing only after the order is placed - so it's completely as per your size and style!
  • What? Why? It is extremely unfair to charge someone extra just because their size or body shape is different - and we would never do something like that.
  • Our customer is our priority, irrespective of her shape or size
  • We're all about celebrating women the way they are.
  • Our Virtual Tailor is an extremely smart A. I. enabled technology that accurately captures 70+ of your measurements using just 2 photos in just 2 mins, at the convenience of your home!
  • And it's wayyyy less demanding and wayyy smarter than your usual tailor, trust us! All it asks for you to do is:
    • Wear snug, form-fitting, body-hugging clothes that properly show your body contour (camisole and leggings work best), because your pics are used as a base while calculating measurements
    • Follow the instructions in the link, input your height, and weight and just click 2 pictures as instructed! That's it!
  • P.S. It is pretty decent & safe, none of your photos are saved ANYWHERE during the process. They're destroyed THE MOMENT THEY'RE PROCESSED.
  • P.P.S. The Virtual Tailor is really smart - it'll immediately throw an error if you wear loose clothes, don't stand in the proper pose or don't click pictures properly. So make sure you follow the instructions properly & don't cheat! :P
  • Since it is a limited access technology available for the first time in India, it is available only for our paid customers and #SizeYOU Club members.
  • In case you want to try it before placing the order, you must join the #SizeYOU Club to get free Virtual Tailor access and many more benefits that come along with it.
  • The Virtual Tailor is covered by the U.S. data privacy laws which clearly restrict saving photos of such kind anywhere.
  • All the photos are destroyed the moment they're processed, so they are not saved ANYWHERE at all. We promise, you don't have to worry about that :)
  • You can refer to our Privacy Policy for further details
  • No, none. Just click on the link or scan the QR code through your phone. It will open in your browser, and you can proceed from there itself. P.S. It can only be accessed through your phone.
  • Sure, anything works as long as they're form-fitting & body hugging so that your body contour is captured properly. However, camisoles and leggings work best!
  • Our A.I. enabled Virtual Tailor calculates measurements using your body contour captured from the photos, in ratio with the height and weight you enter, to get you the accurate measurements.
  • Once you initiate the measuring process, our Virtual Tailor will instruct you to click 2 photos -
    • 1 front photo - with feet 15 cm apart & palms 15 cm away from the body on both sides (that's just about the length of a pencil, not more)
    • 1 side photo - with back straight, feet together and hands on the side of the hips
  • That's it! Nothing more is needed
  • However, if it throws an error due to wrong posture or loose clothing, you might have to re-do either one or both photos, depending on the error
  • Hence, please make sure the instructions are followed properly
  • No, you don't need to do anything extra
  • Just click on the link or scan the QR code, and give camera and audio access to it. The rest will be taken care of by our Virtual Tailor.
  • No, as the photos need to be clicked after following proper instructions as given by our Virtual Tailor through the measuring interface, existing photos cannot be used for the same.
  • Yes, of-course! We're all about independence after all
  • Our Virtual Tailor has 2 modes - Friend mode & Hands-free mode
  • In case you're doing it yourself, you can use the hands-free mode that uses the front camera
  • In case you have someone to help you with it, use the friend mode to click photos using the back-camera
  • No worries. You don't need a plain background at all. Our Virtual Tailor is smart enough to differentiate between you and the background :D
  • Just make sure you wear contrast clothes, and don't try to confuse it wearing the same colors as the background :P
  • Yes, click on re-scan and take those particular photos again.
  • Please exactly note what is the reason of the error, and take care of it when you re-scan. Please make sure it does not show an error in the end when it shows the measurements.
  • Your measurements will be perfect IF AND ONLY IF you follow the instructions properly.
  • We take no responsibility for incorrect measurements captured due to any mistake in following the instructions as given.
  • If you've checked your measurements recently using a tape and our Virtual Tailor is not showing similar measurements, don't worry, just drop us an e-mail on care@jaey.in explaining the same, and we will take it ahead from there
  • You can also call us or Whatsapp us on +91 9321592405 and we'll assist you further
  • Yes, your key measurements will get saved in your profile within 24 hours of you getting measured, so you can directly check them in your profile on the website.
  • In rare cases, there might be some compatibility issues with some older versions of phones, so try forwarding the mail to someone else's phone and try from there. If it still doesn't work, please call or Whatsapp us on +91 9321592405 or email us on care@jaey.in and we'll help you in case of any issues!
  • We only charge you extra if we incur extra fabric costs at our end. Hence, only some customizations involving more fabric to be used are chargeable. Everything else is completely free of cost.
  • You can cancel your order within 24 hours of placing it or before completing your style profile, whichever is earlier. To cancel, Whatsapp us on +91 9321592405 or e-mail us at orders@jaey.in and we'll cancel it our end and refund the amount to you in your bank account within 3-4 working days.
  • We will send you a tracking link on Whatsapp and e-mail once you place the order. In any case, you can go to your profile and click on “Orders” to track your order!
  • We offer free delivery pan India on all products. We do not charge anything over and above the price shown to you on the website.
  • All our prices are inclusive of all taxes. We do not charge anything over and above the price shown to you on the website.
  • There are absolutely no hidden charges when you order from Jaey. The price you see on the product page is the final price you pay.
  • Your order confirmation e-mail is sent to the e-mail address & Whatsapp number linked to your Jaey account, immediately upon placing your order. If you have not received it, please check your junk or spam mail folder or the promotions tab. If you still cannot locate the confirmation mail, you can check it out in the orders section in your profile on our website. If the order you placed does not appear, the order was not successfully confirmed. In this case, please call or Whatsapp us on +91 9321592405 or email us on care@jaey.in.
  • Don't worry. We're here to guide you.
  • Please call or Whatsapp us on +91 9321592405 or email us on care@jaey.in and we'll help you in case of any issues!
  • Yes, we do offer COD option on checkout. However, a small additional charge is levied if you choose COD, simply because our courier partners charge us extra to collect & remit the money to us.
  • This minuscule COD charge needs to be prepaid for booking your COD order. It is non-refundable. This is just to safeguard ourselves from situations of spam / fake COD orders. So upon payment of the COD charge, your COD order will be booked, and the balance order amount needs to paid on delivery.
  • We provide one of the fastest tailor-made services in India and the orders are shipped within 3 days of placing the order or getting your measurements, whichever is later.
  • We only take 7-10 days to deliver your outfits at your doorstep!
  • In unusual circumstances where the order is delayed for some reason, we will send timely notifications to you to keep you updated!
  • We offer free delivery pan India on all products. We do not charge anything over and above the price shown to you on the website.
  • Please go to your profile on the website and you'll be able to update all your details there. If there's any confusion, please call or Whatsapp us on +91 9321592405 or email us on care@jaey.in and we'll help you!
  • Currently we deliver anywhere and everywhere in India
  • We haven't started accepting international orders yet, but it is on the cards :D
  • We will send you a tracking link on Whatsapp and e-mail once you place the order. In any case, you can go to your profile and click on “Orders” to track your order!
  • Firstly, many apologies for the trouble. We understand that there can be some technical glitches, and we are here to help you out with your concerns. Please call or Whatsapp us on +91 9321592405 or mail us at care@jaey.in with your error message, and we will resolve the issue ASAP.
  • Shopping with Jaey is completely safe. All payments are routed through our payment partner Razorpay which is completely secure.
Our COD charges are very minuscule, as follows:
  • For orders upto Rs. 3,000 - COD charge Rs. 100
  • For orders above Rs. 3,000 upto Rs. 10,000 - COD charge Rs. 200
  • For orders above Rs. 10,000 upto Rs. 15,000 - COD charge Rs. 300
  • For orders above Rs. 15,000 - COD charge Rs. 400
This small charge is levied by us simply because our courier partners charge us extra to offer the COD service.
That will never happen We're super genuine and are there with you at every step of your shopping journey. If you face any such situation, please call or Whatsapp us on +91 9321592405 or email us on care@jaey.in and we'll help you!
  • All your orders with Jaey (except customized and SizeYOU orders) are eligible for easy returns and exchanges. Products on any SALE are not eligible for returns/ exchanges or alterations. Please read the following terms carefully for the return/exchange policy:
    • Standard sizes - 2XS to 6XL - without any customization for sleeves/length/waist/pockets etc. are eligible for easy returns/exchanges.
    • If you choose any customization for sleeves/length/waist/pockets- it will not be eligible for any return/exchange.
    • SizeYOU (tailored to your measurements) is not eligible for any return/exchange, since it is completely tailored to your size and specially made for you. However, it is eligible for one FREE alteration. Details of the alteration process are explained in Alteration Policy below.
    • You need to notify us within 5 days of delivery for your return/exchange/alteration request by emailing us at care@jaey.in or Whatsapp on +919321592405 with your order ID and other details. Alternatively, you can even request return/ exchange from the orders section in your profile. Any request after 5 days will not be accepted.
    • A logistics and processing charge of Rs. 200 will be applicable in case of all returns and exchanges for reverse pickup services. If you choose to courier it to us yourself, this charge will be waived off for you.
    • Sending us a parcel opening video is mandatory in case of defective / damaged product claims. We will not be able to accept any damage claim if we don't receive the video as proof.
    • Please make sure the product is unworn, not altered, not washed and all tags are intact to pass the quality check. In case the quality check fails, the same product will be shipped back to you, and the delivery charges need to be borne by you in that case.
    • Your refund amount will be credited to your original payment method within 5-7 days after receiving the outfit back & completing the quality check. A logistics and processing charge of Rs. 200 will be deducted while refunding the same. In case of COD orders, you need to provide your preferred method for receiving the refund.
  • In case of EXCHANGES:
    • We only allow one size exchange for the same item. Colour/ design exchange cannot be done. If in any exceptional scenario we do allow a colour/ design exchange, any difference in the price needs to be prepaid in order to process the same.
    • Size exchanges take 7-10 working days for it to be delivered after the returned product is received at our warehouse and quality check is completed.
    • Once an exchange is confirmed, you need to prepay a logistics and processing charge of Rs. 200 via card/net banking/UPI . Only then we will initiate the return pickup for your required exchange.
    • So it's better if you check the size chart properly or consult our team before placing the order so that the exchange possibilities are reduced.
  • SizeYOU orders are not eligible for returns or exchanges since they’re completely tailored for you.
  • If you've purchased SizeYOU and you are not satisfied with the fit, don't worry. We offer one free alteration request for every order.
  • You need to notify us within 5 days of delivery for your alteration request by emailing us at care@jaey.in or Whatsapp on +919321592405 with your order ID and other details.
  • Once the alteration request is approved, in most cases, we'll initiate a return pick-up for the product from our end for your alteration requests. You need to prepay a logistics and processing charge of Rs. 200 via card/net banking/UPI to enable us to initiate the pickup. However, in any exceptional scenario where return pick-up services are not available in your area, you'll be required to courier it to us to our warehouse. In cases where you ship out the product yourself, the logistics and processing charge of Rs. 200 will be waived for you.
  • To opt for alterations, it is mandatory for you to send us clear pictures of you wearing the outfit (your face needs to be hidden), and share clear details of where exactly is the fit wrong and by how many inches. We will not be able to process the alterations if we don't receive the pictures and clear details of the issue.
  • In case of a huge fit mismatch, we might even completely replace the outfit for you, on a case-to-case basis. Jaey's management has the sole discretion to take the call on whether to alter or replace the outfit.
  • Please make sure the product is unworn, not altered, not washed and all tags are intact to pass the quality check. In case the quality check fails, the same product will be shipped back to you, and the delivery charges need to be borne by you in that case.
  • On completing the quality check at our end, if everything's fine, we'll alter your outfit and ship it back to you within 5-7 days. We might ask you any additional details that we need to process the alterations, so request you to please co-operate with us on the same.
  • This whole process can take upto 15-20 days. In case of very minute fixes, we recommend that you take care of it at your end itself.
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