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  • Jaey offers the most stylish, classy workwear styles in sizes XXS-6XL, mindfully handcrafted keeping today's busy women like you in mind.
  • You can also get your favourite outfit tailor-made in SizeYOU, by just providing a few quick measurements to us, to give you the best fit!
  • We personalize every piece of clothing FOR YOU with a quick 1-min styling profile that's all about your body type, preferred fit & any other preferences.
  • Our handpicked fabrics are extremely premium, breathable, and comfortable, so you can spend your entire day at work carefree.
  • So it's time you go ahead and ask yourself, why not Jaey?
  • When you shop with Jaey, every piece of clothing is put into production only after the order is placed, and that way:
    • We manage to minimize the wastage that comes with owning huge amounts of stock in advance
    • We are able to provide high levels of customization with respect to the length, sleeves, etc., according to your comfort levels
    • We pay fair wages to the people who make your clothes, unlike a fast-fashion bulk production model, where fair wages to laborers are questionable
  • With our agile processes, we're slowly trying to reduce the evils that come with fast fashion!
  • When you shop with Jaey, your entire shopping journey is personalized FOR YOU.
  • From extensive customization options to using your measurements for SizeYOU, it's an experience that will change the way you think about shopping online.
  • We know it's difficult to go to the boutique or try out clothes in offline shops for today's hustling, so we thought of bringing it all to your phone!
  • We won't say more, try it out yourself?
  • At present - yes. We want to change the way women dress to work in India, and feel confident in their own skin no matter their size or shape, with our fashionably comfortable outfits!
  • At present, no. But it is on our cards, so stay tuned :D
  • We're a size inclusive brand offer a wide range of sizes from XXS to 6XL, or you can get SizeYOU that's tailor-made for you.
  • We believe that it is unfair to force fit all women in standard size boxes - so we introduced SizeYOU - your body, your size!
  • SizeYOU is tailor-made for you, using your accurate measurements captured with just 2 photos through our super cool technology!
  • We promise you the best fit in SizeYOU, that you can get sitting right at your home
  • Yes, we make outfits for each and every body shape and size, and your size is personal to you.
  • Every piece is tailor-made and put into processing only after the order is placed - so it's completely as per your size and style!
  • What? Why? It is extremely unfair to charge someone extra just because their size or body shape is different - and we would never do something like that.
  • Our customer is our priority, irrespective of her shape or size
  • We're all about celebrating women the way they are.
  • We only charge you extra if we incur extra fabric costs at our end. Hence, only some customizations involving more fabric to be used are chargeable. Everything else is completely free of cost.
  • You can cancel your order within 24 hours of placing it or before completing your style profile, whichever is earlier. To cancel, Whatsapp us on +91 9321592405 or e-mail us at orders@jaey.in and we'll cancel it our end and refund the amount to you in your bank account within 3-4 working days.
  • We will send you a tracking link on Whatsapp and e-mail once you place the order. In any case, you can go to your profile and click on “Orders” to track your order!
  • We offer free delivery pan India on all products. We do not charge anything over and above the price shown to you on the website.
  • All our prices are inclusive of all taxes. We do not charge anything over and above the price shown to you on the website.
  • There are absolutely no hidden charges when you order from Jaey. The price you see on the product page is the final price you pay.
  • Your order confirmation e-mail is sent to the e-mail address & Whatsapp number linked to your Jaey account, immediately upon placing your order. If you have not received it, please check your junk or spam mail folder or the promotions tab. If you still cannot locate the confirmation mail, you can check it out in the orders section in your profile on our website. If the order you placed does not appear, the order was not successfully confirmed. In this case, please call or Whatsapp us on +91 9321592405 or email us on care@jaey.in.
  • Don't worry. We're here to guide you.
  • Please call or Whatsapp us on +91 9321592405 or email us on care@jaey.in and we'll help you in case of any issues!
  • Yes, we do offer COD option on checkout. However, a small additional charge is levied if you choose COD, simply because our courier partners charge us extra to collect & remit the money to us.
  • This minuscule COD charge needs to be prepaid for booking your COD order. It is non-refundable. This is just to safeguard ourselves from situations of spam / fake COD orders. So upon payment of the COD charge, your COD order will be booked, and the balance order amount needs to paid on delivery.
  • We provide one of the fastest tailor-made services in India and the orders are shipped within 3 days of placing the order or getting your measurements, whichever is later.
  • We only take 7-10 days to deliver your outfits at your doorstep!
  • In unusual circumstances where the order is delayed for some reason, we will send timely notifications to you to keep you updated!
  • We offer free delivery pan India on all products. We do not charge anything over and above the price shown to you on the website.
  • Please go to your profile on the website and you'll be able to update all your details there. If there's any confusion, please call or Whatsapp us on +91 9321592405 or email us on care@jaey.in and we'll help you!
  • Currently we deliver anywhere and everywhere in India
  • We haven't started accepting international orders yet, but it is on the cards :D
  • We will send you a tracking link on Whatsapp and e-mail once you place the order. In any case, you can go to your profile and click on “Orders” to track your order!
  • Firstly, many apologies for the trouble. We understand that there can be some technical glitches, and we are here to help you out with your concerns. Please call or Whatsapp us on +91 9321592405 or mail us at care@jaey.in with your error message, and we will resolve the issue ASAP.
  • Shopping with Jaey is completely safe. All payments are routed through our payment partner Razorpay which is completely secure.
Our COD charges are very minuscule, as follows:
  • For orders upto Rs. 3,000 - COD charge Rs. 100
  • For orders above Rs. 3,000 upto Rs. 10,000 - COD charge Rs. 200
  • For orders above Rs. 10,000 upto Rs. 15,000 - COD charge Rs. 300
  • For orders above Rs. 15,000 - COD charge Rs. 400
This small charge is levied by us simply because our courier partners charge us extra to offer the COD service.
We do not offer COD option for orders above Rs. 7500, since it's a huge risk for us with orders of that size.
That will never happen We're super genuine and are there with you at every step of your shopping journey. If you face any such situation, please call or Whatsapp us on +91 9321592405 or email us on care@jaey.in and we'll help you!
  • All your orders with Jaey (except customized and SizeYOU orders) are eligible for easy returns and exchanges. Please read the following terms carefully for the return/exchange policy:
    • Standard sizes - 2XS to 6XL - without any customization for sleeves/length/waist/pockets etc. are eligible for easy returns/exchanges.
    • If you choose any customization for sleeves/length/waist/pockets- it will not be eligible for any return/exchange.
    • SizeYOU (tailored to your measurements) is not eligible for any return/exchange, since it is completely tailored to your size and specially made for you. However, it is eligible for one FREE alteration. Details of the alteration process are explained in Alteration Policy below.
    • Items on CLEARANCE SALE are not eligible for return/ exchange/ alteration. These are items with a red colored CLEARANCE SALE label at the top right of the product image. Usual discounts on the website are not considered as clearance sale, and are eligible for return/exchange subject to point (i) to (iii).
    • You need to raise your return/exchange/alteration request within 5 days of delivery. The request can be raised via this link - https://www.jaey.in/profile?tab=orders. Team Jaey cannot be held liable for any miss in the return/exchange requests raised on e-mails/ Whatsapp messages, unless they are raised on the above link. Any request after 5 days will not be accepted.
    • We will get the products picked up from your place in case of returns/exchanges/alterations. A logistics and processing charge of Rs. 200 will be applicable in case of all Returns for reverse pickup services. If you want us to waive these charges for you, you can simply courier them back yourself and we won't charge anything in that case. No charges are leviable for exchanges.
    • Sending us a parcel opening video is mandatory in case of defective / damaged product claims. We will not be able to accept any damage claim if we don't receive the video as proof.
    • Please make sure the product is unworn, not altered, not washed and all tags are intact to pass the quality check. In case the quality check fails, the same product will be shipped back to you, and the delivery charges need to be borne by you in that case.
    • Your refund amount will be credited to your original payment method within 5-7 days after receiving the outfit back & completing the quality check. A logistics and processing charge of Rs. 200 will be deducted while refunding the same. In case of COD orders, you need to provide your preferred method for receiving the refund.
  • In case of EXCHANGES:
    • We only allow one size exchange for the same item. Colour/ design exchange cannot be done. If in any exceptional scenario we do allow a colour/ design exchange, any difference in the price needs to be prepaid in order to process the same.
    • Size exchanges take 7-10 working days for it to be delivered after the returned product is received at our warehouse and quality check is completed.
    • So it's better if you check the size chart properly or consult our team before placing the order so that the exchange possibilities are reduced.
  • SizeYOU orders are not eligible for returns or exchanges since they're completely tailored for you.
  • If you've purchased SizeYOU and you are not satisfied with the fit, don't worry. We offer one free alteration request for every order.
  • You need to raise your alteration request within 5 days of delivery. The request can be raised via this link - https://www.jaey.in/profile?tab=orders. Team Jaey cannot be held liable for any miss in the alteration requests raised on e-mails/ Whatsapp messages, unless they are raised on the above link. Any request after 5 days will not be accepted.
  • Once the alteration request is approved, we will get the products picked up from your place. However, in any exceptional scenario where return pick-up services are not available in your area, you'll be required to courier it to us to our warehouse. There are no charges applicable anywhere in the entire alteration process.
  • To opt for alterations, it is mandatory for you to send us clear pictures of you wearing the outfit (your face needs to be hidden), and share clear details of where exactly is the fit wrong and by how many inches. We will not be able to process the alterations if we don't receive the pictures and clear details of the issue.
  • In case of a huge fit mismatch, we might even completely replace the outfit for you, on a case-to-case basis. Jaey's management has the sole discretion to take the call on whether to alter or replace the outfit.
  • Please make sure the product is unworn, not altered, not washed and all tags are intact to pass the quality check. In case the quality check fails, the same product will be shipped back to you, and the delivery charges need to be borne by you in that case.
  • On completing the quality check at our end, if everything's fine, we'll alter your outfit and ship it back to you within 5-7 days. We might ask you any additional details that we need to process the alterations, so request you to please co-operate with us on the same.
  • This whole process can take upto 15-20 days. In case of very minute fixes, we recommend that you take care of it at your end itself.
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