Fabric: Premium Banana Crepe - Smooth finish, slightly stretchable formal fabric for structured look Care: - Recommended professional dry clean for first wash - Gentle hand wash/ machine wash with similar colors - Do not bleach - Do not tumble dry - Requires mild to no ironing

Every piece at Jaey, whether standard or SizeYOU, is made especially for you after you place your order. To ensure your comfort, we carefully craft your outfit using every detail from your 1-minute style profile that you create at checkout. If you order SizeYOU i.e. made-to-measure at no extra cost (highly recommended), we use advanced technology (for the first time in India) to accurately capture your measurements with just two photos - so you don't have to go to the tailor or even touch the measuring tape. The best part? You only need to complete these steps once, & we'll save them in your profile and use this information the next time you place an order.

• Your first order with us is eligible for ONE return/exchange (read below for detailed terms).
• From your 2nd order onwards, no order will be eligible for any return/exchange, except in the case of a damaged/ defective/ wrong product received.
• The following terms and conditions are applicable for first-order return/exchange:
• Standard sizes - 2XS to 6XL are eligible for first-order return/exchange.
• SizeYOU (tailored to your measurements) is not eligible for any return/exchange, except in the case of a damaged/ defective/wrong product received. However, it is eligible for one FREE alteration. Details of the alteration process are explained in Alteration T&C below.
• Only orders with default sleeves/length/waist are eligible for first-order return/exchange. If you choose any customization for sleeves/length/waist - it will not be eligible for any return/exchange, except in the case of damaged/ defective/wrong product received.
• You need to notify us within 5 days of delivery for your return/ exchange/ alteration request by emailing us at care@jaey.in or Whatsapp on +919321592405 with your order ID and other details. Any request after 5 days will not be accepted.
• In case of RETURNS:
• For Prepaid orders - Your refund amount will be credited to your original payment method within 5-7 days after receiving the outfit back & completing the quality check. A logistics and processing charge of Rs. 200 will be deducted while refunding the same.
• For COD orders - Your refund will be initiated in the form of a 90-day validity personalized coupon code , within 5-7 days after receiving the outfit back & completing the quality check. A logistics and processing charge of Rs. 200 will be deducted while refunding the same.
• In case of EXCHANGES:
• We only allow one size exchange for the same item. Colour/ design exchange cannot be done. If in any exceptional scenario we do allow a colour/ design exchange, any difference in the price needs to be prepaid in order to process the same.
• Size exchanges take 7-10 working days for it to be delivered after the returned product is received at our warehouse and quality check is completed.
• Once an exchange is confirmed, you need to prepay a logistics and processing charge of Rs. 200 via card/net banking/UPI . Only then we will initiate the return pickup for your required exchange.
• So it's better if you check the size chart properly or consult our team before placing the order so that the exchange possibilities are reduced.
• Sending us a parcel opening video is mandatory in case of defective / damaged product claims. We will not be able to accept any damage claim if we don't receive the video as proof.
• In most cases, we'll initiate a return pick-up for the product from our end for your return/exchange/alteration requests. However, in any exceptional scenario where return pick-up services are not available in your area, you'll be required to courier it to us to our warehouse. In cases where you ship out the product yourself, the logistics and processing charge of Rs. 200 will be waived for you.
• Please make sure the product is unworn, not altered, not washed and all tags are intact to pass the quality check. In case the quality check fails, the same product will be shipped back to you, and the delivery charges need to be borne by you in that case.

• If you've purchased SizeYOU and you are not satisfied with the fit, don't worry. We offer one alteration request for every order.
• You need to notify us within 5 days of delivery for your alteration request by emailing us at care@jaey.in or Whatsapp on +919321592405 with your order ID and other details.
• Once the alteration request is approved, in most cases, we'll initiate a return pick-up for the product from our end for your alteration requests. You need to prepay a logistics and processing charge of Rs. 200 via card/net banking/UPI to enable us to initiate the pickup. However, in any exceptional scenario where return pick-up services are not available in your area, you'll be required to courier it to us to our warehouse. In cases where you ship out the product yourself, the logistics and processing charge of Rs. 200 will be waived for you.
• To opt for alterations, it is mandatory for you to send us clear pictures of you wearing the outfit (your face needs to be hidden), and share clear details of where exactly is the fit wrong and by how many inches. We will not be able to process the alterations if we don't receive the pictures and clear details of the issue.
• In case of a huge fit mismatch, we might even completely replace the outfit for you, on a case-to-case basis. Jaey's management has the sole discretion to take the call on whether to alter or replace the outfit.
• Please make sure the product is unworn, not altered, not washed and all tags are intact to pass the quality check. In case the quality check fails, the same product will be shipped back to you, and the delivery charges need to be borne by you in that case.
• On completing the quality check at our end, if everything's fine, we'll alter your outfit and ship it back to you within 5-7 days. We might ask you any additional details that we need to process the alterations, so request you to please co-operate with us on the same.
• This whole process can take upto 15-20 days. In any case, the product needs to be shipped back to us within 7 days of delivery. In case of very minute fixes, we recommend that you take care of it at your end itself.